1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
1.2 This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.
2. Geographical limitations
2.1 We will usually be able to deliver to the following countries and territories: England, Scotland and Wales.
2.2 We may from time to time agree to deliver products to other countries and territories.
3. Delivery methods and periods
3.1 If your delivery address is in England, Wales, or Scotland, your order will be sent using Royal Mail Tracked 24 or 48 postage, and the typical period for delivery is 1-2 working days from the date of dispatch.
3.2 If your delivery address is in a different territory, please contact us before attempting to place your order and we will investigate the delivery options for you.
3.2 The delivery periods set out in this Section 3 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
3.3 Collection in person is available from 4 Eastlands, Stradbroke, Suffolk, IP21 5JA. Please get in touch to arrange prior to placing your order.
4. Delivery charges
4.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process. Shipping fees for clothing is included in the price of the product.
4.2 Applicable delivery charges will depend upon the location of the delivery address and weight of the products in your order.
4.3 Our delivery charges are as follows:
(a) in respect of items that overall weigh up to and including 2000g, delivery will cost £4.50 (Tracked 24) or £3.00 (Tracked 48) *;
(b) in respect of items that overall weigh over 2001g up to and including 5000g, delivery will cost £6.95 (Tracked 24) or £5.95 (Tracked 48) *;
*Excluding clothing items. Postage for clothes bought through www.talkingofplants.com is FREE. Clothing items will be delivered separately to other items purchases.
5. Delivery problems
5.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website.
5.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
5.3 An indicative list of the situations where a failure to deliver will be deemed your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
6.1 This document was created using a template from Docular.